Monitoring & support
Launch is a beginning.
Keep your systems healthy, your team unblocked, and your product moving forward. We support software we build and software you already have.
Already have a product?
Start with a free technical review. Get a clear picture of what needs attention.
Request an audit →Watch & respond
Monitoring and alerts help us spot issues and act on them.
Keep it healthy
Security patches, dependency updates, and reliable releases.
Help your team
An engineer for stuck users, broken workflows, and everyday fixes.
What ongoing support covers
- Bug fixing
- Triaged against an agreed response window.
- Changes after launch
- New features, and changing how existing ones behave.
- Security updates
- Advisories reviewed and patched on a schedule.
- Keeping things current
- Updated little and often, so a small update never turns into a rebuild.
- Servers and backups
- The machines it runs on, security certificates, backups and capacity.
- Monitoring
- Dashboards and alerts tuned as the system changes.
- When something breaks
- An agreed person to call, and a written account of what happened afterwards.
- Making it faster
- We measure what is actually slow before changing anything.
- Feature development
- The roadmap continues after go-live.
- Someone to ask
- A straight answer when you are deciding what to do next.
- Day-to-day operations
- The small stuff that blocks someone today, handled today.
- User issue escalation
- Your team raises it, an engineer looks at it and reports back.
Examples of everyday help
- A user cannot get in
- Login failing, a reset email not arriving, an account in a state the interface will not let anyone fix. We look at the record directly and unblock them.
- Something stopped halfway
- An import, an export, a payment or a scheduled job that ran but did not finish. We find where it stopped, correct the data and restart it safely.
- A number looks wrong
- A report or dashboard showing something your team disputes. We trace it back to the source and tell you whether the data is wrong or the calculation is.
- A one-off data change
- Merging duplicate records, correcting an entry made in error, bulk-updating a field after a policy change. Done carefully, with a record of what changed.
- A third party stopped talking
- A webhook that did not fire, an integration silently failing, an expired key nobody was told about. We confirm which side is at fault before anyone starts blaming.
- Someone needs to know how
- A question about how a feature behaves, whether something is possible, or what an error message means. A short answer from an engineer beats a day of guessing.
A careful handover
Built by someone else? We can take it from here.
- 01
Technical audit
We read the code, the servers it runs on, and how new versions get released — then write down what is actually there, including the parts nobody has looked at in a while.
- 02
Risk report
Security exposure, unsupported dependencies, single points of failure and missing backups, ranked by severity and effort.
- 03
Stabilise
Patch what is urgent, put monitoring in place, and make the release process repeatable before changing anything else.
- 04
Operate and evolve
Ongoing maintenance under a defined response window, with feature work resuming once the foundation is sound.
Agreed before we start
Know who to call. Know what to expect.
- One channel
- A shared Slack, Teams or WhatsApp channel — not a ticket portal nobody wants to log into. Your team raises it where they already work.
- Anyone on your side can raise it
- Operations, finance, customer support. It does not have to be routed through a technical person first, because usually there is not one.
- Agreed response windows
- Blocking someone right now and merely annoying are different priorities, and the agreement says which is which before it matters.
- Hours are pooled, not per-ticket
- A monthly allowance covering both small fixes and planned work. Quiet months roll a portion forward rather than being lost.
- Recurring problems get fixed properly
- If the same issue arrives three times we stop patching it and remove the cause. Paying us repeatedly to do the same thing is bad for both of us.
Response windows, cover hours, and escalation paths are agreed for your system and written into the contract.
Share the URL and what needs attention. We’ll review the system and help you choose a support plan.